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So what defines people’s capacity?
People’s capacity, their ability and willingness to perform, is defined by a few things, mainly their:
• Knowledge
• Skill
• Confidence
• The support they get from their manager and colleagues
The good news is that there are a number of straightforward ways of increasing each of these, and that they are all linked, so improving one thing can also improve others (for example helping people develop a new skill might also increase their confidence, and it improve their working relationship with you).
To find out more see below
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