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Peter says "It's important to understand why conflict arises and why people become difficult. Often it's for no other reason that both sides in a negotiation/discussion, fail to recognise the other sides paradigm. In these cases, understanding the other person, how they like to negotiate and what they want can lead to accommodation and a win-win scenario for both parties".
"However, sometimes we enter into situations where one side tries to force a position". How do we resolve such situations. See below.
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